Order picker operation licence course (2 days) – Dandenong South

2-day course (includes some pre-study and homework followed by 2-days face to face sessions with us).

Doesn’t suit you?

We also have a 3-day course option available (face-to-face).

Talk to us. We may be able to customise the course duration or discuss weekend course options.

To enrol, you must:

• Be 18 years or older
• Able use English and maths for safety, training, and assessment – reading, writing, communicating. Complete a Language, Literacy, Numeracy and digital (LLND) skills assessment (or discuss your LLND capability with us so we can review it to ensure you are enrolling in a suitable course)
• Be in good health and fitness, including being comfortable working at heights.
• Reside in Victoria, or have valid reasons for applying for a licence there
• Hold a valid visa to study with us (if not an Australian or New Zealand citizen or permanent resident)

Course topics include:

• Planning and preparing for order-picking forklift operations
• Checking the work area, surfaces, and overhead clearances
• Choosing the correct order-picking forklift and attachments
• Identifying hazards (such as falling objects, working at height, and narrow aisles) and applying risk controls
• Following site traffic management and pedestrian safety plans
• Conducting pre-start inspections and safety checks
• Using logbooks, checklists, and reporting faults
• Safe operation of an order-picking forklift, including travelling, manoeuvring, and working at height
• Correct methods for picking up, driving, manoeuvring and placing loads safely at various heights within a compliant racking system
• Using fall-arrest systems and personal protective equipment (PPE)
• Parking, shutting down, and securing the order picker correctly
• Effective communication with spotters, supervisors, and other workers (hand signals, radios, verbal)
• Following WHS/OHS legal requirements and site procedures
• Handling emergencies and responding to unsafe situations while operating an order picker

Try these sample course document pages and attempt completing our LLND assessment:

• LLND assessment
• Learner guide – read pages that explain order picker safety procedures.
• Activity book – try completing the sample activity book pages.

Yeah, I can do it OK. But I have some other concerns I want to discuss.

All good – please reach out to us and talk about any specific learning needs, limitations, support requirements, wellness concerns or disabilities. We may be able to assist you or guide you in the right direction.

Course fees are listed on the current fee schedule.
(WorkSafe licence fee is paid separately via My WorkSafe portal or Australia Post.)

• Current photo ID
• Wear: long pants, closed-toe shoes, suitable shirt.
• PPE provided: high-vis clothing, hard hat (or bring your own if preferred)

What is an order-picking forklift truck?

An order-picking forklift truck (also known as a stock picker or order picker) means a powered industrial truck with a mast and elevating load carriage to which is attached a pair of fork arms or other load holding attachment and where the operator’s controls are incorporated with the load carriage or lifting media and elevate with it. These machines are commonly used in warehouses, retail distribution centres, and logistics operations.

What does the LO licence cover?

The scope of work for the LO licence covers the operation of order-picking forklift trucks with fork arms or other load holding attachments that can be raised 900mm or more above the ground. This licence is separate from the LF licence. The scope of work for this licence does not include the operation of a forklift truck.

Can I operate a standard forklift with this licence?

No. The LO licence only covers order-picking forklifts where the operator is raised with the load. If you also want to operate a standard forklift truck, you will need to complete the LF forklift licence course. Many operators choose to hold both licences to increase their employment opportunities

Can I do this course without prior experience?

Yes. No prior order picker or warehouse experience is required. The course is designed for new learners as well as those with some industry experience. You will need to meet the entry requirements for language, literacy, numeracy, and digital skills.

Do I get my licence straight after the course?

Not straight away. After completing the training and passing the WorkSafe licence assessment, you’ll receive a Notice of Assessment (NOA) by email. You must submit this through the MyWorkSafe portal or at an Australia Post outlet within 60 days, along with the licence fee. WorkSafe will then issue and post your official LO licence card.

Can I do the course on weekends or part-time?

We may offer weekend or customised delivery options depending on availability and demand. If the standard 2-day or 3-day options do not suit you, talk to us — we’re happy to explore alternatives with you.

You can find detailed information about the course, unit requirements, and outcomes through the following

1. TLILIC0004 Licence to operate an order picking forklift truck
   This outlines the unit requirements we train and assess you on before you can proceed with the licence assessment.
2. Course information
   This document includes an overview of the course structure, delivery, and assessment.
3. Resources tab
   Don’t forget to read the documents under the resources tab. They contain important details about fees and refunds, complaints procedures, the support services we offer, your rights, re-assessment opportunities, and what you need to know before you enrol.
4. You can also contact us directly if you have questions.